Frequently Asked Questions

Have a question and need an answer? The Faq page might be useful to you

ORDER QUESTIONS

WHICH STATES DO YOU SHIP TO?

BuyPlantLights.com ships to every state in the continental United States, including Alaska and Hawaii. Additionally, we do not ship to P.O. boxes, so please include your full street address, including any apartment number, so your order can ship without delay.

DO YOU SHIP INTERNATIONALLY?

We regret to inform you that we do not ship any of our plant lights or other internationally which includes every country except the United States.

HOW DO YOU SHIP?

All customer orders ship via UPS ground shipping. We do not have any expedited shipping options due to the high cost of shipping heavy, bulky items.

HOW DO I CANCEL OR CHANGE MY ORDER?

We try to fulfill our orders as quickly as possible, limiting our ability to add items to your order or preventing a package from shipping. Please reach out to us with a specific request, and we’ll do our best to accommodate. You can reach us at (347) 587-3277 from 10 am-5 pm ET, Monday to Friday. If you cannot get an operator to handle your concern right away, please leave a voicemail message, and someone will be sure to get back to you as soon as possible. Or you can use our contact email form to send us a notice requesting a cancelation.

WHAT IS YOUR RETURN POLICY?

BuyPlantLights.com does not accept returns, however if you have an order issue please contact us and we will resolve it. There are three ways to contact us, the first way is to call us at 347-587-3277, secondly you can fill out our contact form. Lastly, you can email us at support@buyplantlights.com or use our contact email form to send us a message regarding any problems you might be having with your order.

DO YOU OFFER FREE SHIPPING?

Sorry, we do not offer free shipping because our items are heavy and bulky, making it far too expensive for our company to offer free shipping.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Orders placed during the busy season from February through April take longer to ship than if you placed your order at other times of the year. In general, orders may ship in three days at a minimum and twelve days at a maximum after placing an order.


Additionally, national holidays will affect the delivery day. For example, there is no UPS delivery on Thanksgiving (Last Thursday in November), Christmas Eve (December 24th), Christmas Day (December 25th), New Year’s Eve (December 31st). New Year’s Day (January 1st) and Independence Day (July 4th).

PAYMENT QUESTIONS

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover as well as PayPal.

With PayPal, you don’t even have to enter card a credit card number or personal information to make an online payment. With just an email address and password, you can securely check out.

HOW DO I USE A COUPON CODE?

Do you have a coupon code from us? That’s fantastic! Here is what you need to do to apply the coupon to your purchase: After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart, you’ll see a box where you may enter your coupon code.

HOW DO I PAY WITH A CHECK OR MONEY ORDER?

You cut up those pesky high-interest credit cards, did you? Bravo! Who wants to live in debt anyway? However, you probably realize how inconvenient it is to shop online without a credit card of some type. So instead of using a high-interest credit card, you can place your order with any bank debit card with a Visa or MasterCard logo on it. But what if I don’t even have a bank account? Don’t worry; we have you covered because we accept personal checks and money orders. And as you might have guessed, paying with a check or money order takes more time and is a bit more work to process. Please see our Payment Options page for straightforward and thorough instructions on paying via check or money order.

COMPANY QUESTIONS

CAN I PURCHASE BUYPLANTLIGHTS.COM PRODUCTS AT RETAIL LOCATIONS?

Since we are an online retailer, you cannot purchase any of our products at retail locations. If you would like to purchase any of our products please continue to support expressbugs.com. Thank you.

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